What to do When a Prospect Replies?

What to do When a Prospect Replies?

                             What to do when a Prospect Replies

Whenever the prospect responds, the automation stops, so this is what to do once past the first step.

  1. From the home page, go to Messages on the left hand side of the screen.
Home dashboard with the Messages tab highlighted in the left sidebar

  1. Next, find the prospect you wish to respond to.
Messages list with a replied conversation highlighted, showing the Replied status label

  1. The next step is recommended if the prospect replies with something like “Thanks for Connecting”. Sending the prospect back into the campaign sequence it was designated to. You do this by clicking on the ‘Resume Sequence’ button

Message thread with the Resume sequence button at the top highlighted

  1. You can also respond to the prospect using an AI generated message. Click on the message below and it will auto-fill your response.
Message thread with a smart reply suggestion highlighted, which fills the reply box below

5. If the response is not suitable for what you want to say, you can create your own response message by typing it in the text box.

Message thread with the reply text box at the bottom highlighted, ready to answer the prospect

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It's a simple formula. Time-based personalization means more replies, which means more opportunities, which means more sales!