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How Reply Handling Works

Calendar icon marking the date this article was publishedMay 12, 2026
Clock icon marking how long this article takes to read5 min read

When a prospect replies, the automated sequence stops immediately. You then take over manually.

You have three options in the conversation window:

  • Resume Sequence — Reactivates the automated campaign and sends the next pre-scheduled message.
  • AI Reply — Generates a draft response based on the prospect's message context.
  • Manual — You type and send a fully custom message.
Message thread with the smart reply suggestion under the reply box highlighted, and Resume sequence at the top

Not sure which option to use? See Common reply scenarios & what to do.

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